FAQs
When should I arrive?
You will need to arrive on site ready to check in for your experience 30 minutes prior to your adventure start time.
What should I wear?
You will need to wear warm comfortable clothing suitable to the weather on the day, with walking boots or trainers. Some of our experiences require your arms and legs to be covered, please check individual adventure restrictions to see if this applies to you.
Can I protect my booking if I need to make any last-minute changes?
Yes, you can purchase ticket protection insurance at check-out which will allow you the flexibility to make a last-minute change or cancellation.
Can I book over the phone?
It is quicker to book online, but you’re welcome to call us if you’d prefer; please do so on 01248 601 444. Please note there may be a wait time on the phone, particularly during busy periods.
Is Zip World open every day?
During holidays, we are generally open every day, and always on weekends. During off-peak seasons, please visit our checkout to see our booking calendar and our opening days.
I would like to speak to someone from Zip World before booking, how can I do this?
You can contact us on info@zipworld.co.uk or 01248 601 444
How do I book?
The easiest way to book is online. Click the red ‘Book Now’ button at the top of the page, and select your adventure, time, date and number of participants.
Do I need to book in advance or can I just turn up?
We’d always recommend booking in advance to avoid disappointment. If you turn up without a booking, we will do our best to fit you in, but cannot guarantee this. Please be sure to book in advance if you’re travelling a distance to visit us.
Still need help? View all our FAQs.
We're dog friendly
What's on-site
On-Site Restaurant
Indulge in a delicious menu or grab a quick bite to go at the Blondin Restaurant, which features floor-to-ceiling views of the quarry beyond.
Viewing Terrace
Never miss a slice of the action; the viewing terrace is the prime spot to watch the adventure unfold.
Dog Friendly
Well-behaved dogs are welcome at all of our locations.
Gift Shop
Remember your adventure forever by grabbing a Zip World momento.
Souvenir Videos
Capture your adventure – souvenir videos are available for some Tower Colliery adventures.
Parking
Follow signs for our carpark, conveniently located right outside check-in. Car parking fees apply.
Cashless Site
We are a cashless site that accepts card and mobile payments for all transactions.
