Contact

Getting in touch with the Zip World team


We get lots of questions from people planning their next Zip World adventure, so we’ve put together a Frequently Asked Questions page to help, please check and see if your query is answered there before filling out the enquiry form below.

Our adventures are extremely popular, especially during school holidays and weekends, booking in advance is highly recommended to avoid disappointment.

You can book via the website using the green bar at the top of the page, you will need to select the adventure you wish to book and the number of participants, then click “Check availability”. You can also make a booking by calling our Adventure Booking Centre on 01248 601444, and one of our Adventure Consultants will be happy to help.

We require a minimum of 7 days' notice to be able to make any amendments to a booking – The quickest and easiest way to do this is via our live chat option, or you can call our Adventure Booking Centre on 01248 601444.

Please double check your Junk and/or spam files. In the event you have not received your footage, please email us on info@zipworld.co.uk with the following details - First name, last name, adventure, date of booking, booking reference number, description of yourself – clothing, shoes, distinctive features – tattoos, piercings, etc.

We do not permit the use of personal action cameras on any of our adventures.

Due to limited availability, we highly recommended booking your head camera in advance to avoid disappointment. If you have already made your booking, you can add a camera by calling our Adventure Booking Centre on 01248 601444.

All vouchers purchased direct from Zip World are adventure specific and the value cannot be transferred to a different adventure. As per our terms and conditions, vouchers are non-refundable. 

You can purchase a Zip World voucher by using the following link and then follow the instructions on screen.

Vouchers purchased direct from Zip World (Beginning 'VOU'). You can redeem your Zip World voucher by using the following link and then follow the instructions on screen.

Please email us on info@zipworld.co.uk,, with the following information:

  • Voucher serial number and voucher pin number
  • First name, last name, email address, contact number
  • Please read through our adventure restrictions and confirm these have been met
  • Date and time you wish to book for – All availability is live on our website

Please email us on info@zipworld.co.uk, with the following information:

  • Voucher code
  • First name, last name, email address, contact number
  • Please read through our adventure restrictions and confirm these have been met
  • Date and time you wish to book for – All availability is live on our website

Please email us on info@zipworld.co.uk, with the following information:

  • PDF attachment of your voucher
  • First name, last name, email address, contact number
  • Please read through our adventure restrictions and confirm these have been met
  • Date and time you wish to book for – All availability is live on our website

Vouchers purchased directly from Zip World need to be redeemed and the adventure experienced before the given expiry date. We are unable to extend vouchers past their expiration date.

Zip World Penrhyn Quarry – LL57 4YG 

  • Velocity
  • Quarry Karts
  • Quarry Flyer
  • Penrhyn Quarry Tour

Zip World Llechwedd – LL41 3NB 

  • Underground Golf
  • Bounce Below
  • Titan
  • Deep Mine Tour
  • Caverns
  • Big Red

Zip World Betws-y-Coed – LL24 0HX 

  • Fforest Coaster
  • Zip Safari
  • Treetop Nets
  • Tree Hoppers
  • Skyride
  • Plummet

Zip World Rhyl – LL18 3AQ 

  • Skyflyer

Zip World Tower – CF44 9UF 

  • Phoenix
  • Tower Flyer
  • Tower Coaster
  • Tower Climber

Zip World Manchester – M25 2GT

  • Full Trek Manchester
  • Mini Trek Manchester
  • Treetop Nets Manchester

Treetop Trek Windermere – LA23 1LJ

  • Full Trek Windermere
  • Mini Trek Windermere
  • Treetop Nets Windermere
  • Climb & Zip

Zip World Penrhyn Quarry (North Wales)

  • to Zip World Llechwedd, 45 minutes 
  • to Zip World Betws-y-Coed, 30 minutes 
  • to Zip World Rhyl, 50 minutes 

Zip World Llechwedd (North Wales)

  • to Zip World Penrhyn Quarry, 45 minutes
  • to Zip World Betws-y-Coed, 20 minutes 
  • to Zip World Rhyl, 65 minutes 

Zip World Betws-y-Coed (North Wales)

  • to Zip World Llechwedd, 20 minutes 
  • to Zip World Penrhyn Quarry, 30 minutes 
  • to Zip World Rhyl, 50 minutes 

Zip World Rhyl (North Wales)

  • to Zip World Llechwedd, 65 minutes 
  • to Zip World Penrhyn Quarry,50 minutes 
  • to Zip World Betws-y-Coed, 50 minutes 

Zip World Tower (South Wales)

Please note that Zip World Tower, Aberdare is located in South Wales, and is approximately 3 and a half to 4 hours from our sites in North Wales. 

Each adventure has specific restrictions, and all restrictions must be met in order to take part. Please visit each individual adventure to check the restrictions.

We aim to offer our experiences to as many people as possible and we are continually innovating to achieve this. Please view our adventure medical restrictions.

If you require any further support, you can reach our team on accessibility@zipworld.co.uk 

There are occasions where our adventures are affected by the weather. We may need to postpone, make changes to operations or experience delays. Should your adventure experience be impacted, we will contact you using the details provided at the time of booking and you can also check the status of your adventure using our Ride Status.

Due to the nature of our adventures and the mountainous environment we operate from, anything can change on the day.

All participants are required to fill in the online waiver form prior to arriving on site, we require one form per person, and this is valid for 12 months and covers all adventures. You can find the link for the online waiver form.

You will need to arrive on site ready to check in for your experience 30 minutes prior to your adventure start time.

You are able to wear glasses on all of our adventures, including those adventures that requires goggles.

You will need to wear warm comfortable clothing suitable to the weather on the day, with walking boots or trainers. 

Quarry Karts, please ensure arms and legs are covered. 

Bounce Below and Treetop Nets, trainers only as footwear and please ensure arms and legs are covered.

We advise keeping all personal items in a locked vehicle or in one of our lockers on site. Any personal items you take along on the adventure experience will be at your own risk and we would highly recommend keeping them in a secure pocket.

If you'd like to send us a message, please use the help widget in the corner of the screen.

If you have an urgent query and prefer to speak to a member of our Adventure Booking Team, please call 01248 601 444. Please note all calls will be recorded for training and monitoring purposes.

Alternatively, please fill in the contact form above and we'll get back to you as soon as we can.

Social Media/Blogger/Influencer Enquiries
If you're a content creator or influencer and you are interested in collaborating with us, please DM us on Instagram @zip_world. Please note, due to the high volume of collaboration enquiries we get, it is not always possible to respond to them all - we appreciate your patience with this.