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You will need to arrive on site ready to check in for your experience 30 minutes prior to your adventure start time.

You can wear glasses on all of our adventures, including those adventures that require goggles.

You will need to wear warm comfortable clothing suitable to the weather on the day, with walking boots or trainers. Some of our experiences require your arms and legs to be covered, please check individual adventure restrictions to see if this applies to you.

We advise keeping all personal items in a locked vehicle or one of our lockers on site. Any personal items you take along on the adventure experience will be at your own risk and we would highly recommend keeping them in a secure pocket.

Yes, we allow dogs at our lodges, hotels and pods (fees apply). Please let us know upon booking that you will be bringing your pet to ensure there are sufficient dog-friendly rooms available.

No, due to the configuration and logistics of moving around our sites, it will not be possible for spectators to come to the top of the zip lines too.

Yes, all of our sites have either a restaurant, café or a seating area.

Yes, we allow non-adventurers at Zip World. Each adventure is different and may or may not have a good spectator’ view. Either way, you don’t have to be adventuring to come to Zip World.

We understand how much your pets mean to you, so we've partnered with a dedicated dog care team to ensure a safe and comfortable place for your canine companions while you enjoy your adventures. This service is available at our Penrhyn Quarry and Llechwedd locations.

It is your responsibility to ensure you’ve arranged care for your dog whilst you’re busy adventuring. Your dog must be accompanied by someone not participating in an experience at all times or you must ensure you have secured adequate dog care.

To secure a spot, pre-booking is required at least 48 hours in advance, with full payment needed to confirm your reservation. Please note that we cannot accommodate same-day bookings without prior arrangements. A minimum stay of two hours is required. Phone lines aren’t monitored around the clock, so please reach out via text or email for enquiries and include the date needed in the subject line for all correspondence.

Yes, well-behaved dogs are welcome on our sites as long as they remain on a lead at all times. Dogs are not permitted on adventure products or underground.