Accessibility
Making adventure more accessible
We’ve partnered with Nimbus Disability to welcome the Access Card at all Zip World sites, making it easier than ever for more people to experience the adventure. Because everyone deserves a thrill.
Apply for a card
Register for your Access Card
Planning your Zip World adventure? If you don’t already have an Access Card, we recommend applying at least 7 days before booking to give plenty of time for approval.
Applications are handled by Nimbus Disability – a social enterprise run by and for disabled people, and a leading authority on accessible ticketing in the UK.
Once you’ve applied, the team at Nimbus will review and process your application, usually within 72 hours. Once approved, your Access Card can be used across all Zip World sites to help us understand and accommodate your access needs more effectively.
Already have an Access Card? You’re good to go – just let us know when you book.
We're committed to accessible adventure
At Zip World, we’re committed to making adventure accessible for as many people as possible. We’re proud to accept the Access Card – a nationally recognised proof of disability that helps us better understand your individual needs and tailor your experience accordingly.
If you hold a valid Access Card, please let us know at the time of booking. Sharing your Access Card details in advance means we can make any necessary arrangements ahead of your visit, ensuring you get the most out of your adventure from the moment you arrive.
To find out more about how the Access Card works, visit www.accesscard.org.uk
Ensuring access for all
We are committed to making every adventure accessible for all. Below, you’ll find the icons that represent the facilities we offer to support various needs. Our team is always here to help ensure your experience is as enjoyable and seamless as possible. If you have specific requirements, please don’t hesitate to contact us ahead of your visit by emailing accessibility@zipworld.co.uk.
Standing and queuing
If you are unable to stand or queue for extended periods, we offer priority check-in and priority access to your adventure during your allocated time slot. Please present your Access Card with the relevant symbol on arrival, and our team will be happy to assist.
Level access
Not all of our locations have level access, so we recommend calling ahead to discuss how the site and experience you’re interested in can best accommodate your needs.
Distance
All of our locations offer disabled parking spaces, located as close as possible to our check-in areas. If you require any assistance when you arrive, our team will be happy to help.
Urgent Toilet Needs
All of our locations have access to disabled toilets. If you have specific requirements or would like more information about the facilities available at your chosen site, we recommend giving us a call ahead of your visit.
Assistance Dogs
All of our locations are dog friendly, and we welcome assistance dogs at all times. However, due to the nature of our experiences, assistance dogs are not permitted on the activities themselves.
Essential Companions
We offer free essential companion tickets to any Access Card holder who qualifies. These tickets must be pre-booked ahead of time. Please contact us in advance to ensure your companion ticket is arranged.
Visual information
If you find accessing visual information a barrier, please phone ahead to let us know about your specific requirements. Our team will be happy to assist and ensure your visit is as comfortable and accessible as possible.
Audible Information
If you have difficulty accessing or processing audible information, please phone ahead to discuss your specific requirements. Our team will be happy to assist and ensure your visit is as smooth and accessible as possible.
Miscellaneous
We’re on hand to assist with any questions you may have about the accessibility of our locations or experiences. If you have specific needs, feel free to get in touch, and we’ll ensure you have all the information you need.
FAQs
Do you accept the Access Card from Nimbus Disability?
Yes, we do.
If you have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket. This allows your essential companion to join you on the adventure free of charge, as long as you're a paying participant. If they’re only there to assist and don’t want to take part themselves, we’ll still accommodate them at no cost.
Please note that due to the nature of our experiences, not all adventures are accessible for every disability. We want all our guests to have the best and safest possible experience, so we recommend giving us a call to discuss your specific access needs before booking.
You can reach our team on 01248 601 444 or email accessability@zipworld.co.uk – we're happy to help and advise on what’s suitable for you.
If you don’t yet have an Access Card, you can register for one here. There's also an optional £15 upgrade for a 3-year membership that’s recognised by other attractions across the UK.
Visiting with a disability
We try our best to accommodate people requiring a wheelchair or other assistance across our adventures and sites. To discuss any additional needs or to place your booking with us please contact us on 01248 601 444 or email accessability@zipworld.co.uk.
We do offer an essential companion ticket to someone with an Access Card from Nimbus Disability. The essential companion will be able to participate free of charge with a paying Access Card holder. If you're an essential companion and you need to assist in helping someone who is participating in the adventure and don't wish to partake yourself, then we can also facilitate this free of charge.
We can only accept a carer free of charge who is an essential companion to someone with an Access Card. This allows us to identify the specific needs of that individual. If you do not have an Access Card and wish to take part in one of our adventures please visit this page to register for a card. If you wish to access other attractions that operate under the Access Card, you can choose to upgrade your card for a charge of £15 for a 3 year membership.
Do you offer a carers' discount?
We do not offer a general carers’ discount. However, if you have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket.
This means that if you're taking part in one of our adventures and have an Access Card that includes the +1 symbol, your essential companion can also take part free of charge.
If your essential companion is only there to assist and doesn’t want to take part in the adventure themselves, we’ll still accommodate them free of charge.
We can only offer a free essential companion ticket if the participant has an Access Card that includes the +1 symbol, as this helps us identify individual access needs. If you don’t yet have a card, you can apply for one here. There’s an optional £15 upgrade for a 3-year membership, which is recognised by other UK attractions too.
To book or discuss accessibility needs, contact us on 01248 601 444 or email accessability@zipworld.co.uk.
Which Zip World sites are accessible?
Some of our sites are more accessible than others due to the terrain and remote environment they operate in for example, Zip World Penrhyn Quarry and Zip World Tower is the most accessible site due to the majority of the site being level terrain and includes a purpose built adventure terminal with restaurant and disabled toilets. However, not all the adventures on these sites are fully accessible, so please discuss your needs with us before booking.
Zip World Llechwedd is partly accessible above ground but we can't allow anyone with impaired movement underground in the caves due to the sub-terrain environment, this then limits the adventures you can do here.
Zip World Betws-y-Coed is built on varying terrain including steep hills, this means that accessing certain adventures will not be possible.
Zip World London is fully accessible with flat pathways, lifts to the adventures and accessible toilets within the site.
Zip World Windermere and Zip World Manchester can offer adventures for guests with mobility needs depending on their level of movement, they can also provide a range of experiences that can accommodate other additional needs.
If you wish to discuss your additional needs further when visiting any of our sites, please contact our team on 01248 601 444 or email accessibility@zipworld.co.uk.
How do I book using my Access Card?
If you wish to book an adventure and hold an Access Card, we ask that you get in touch with us to make the booking on 01248 601 444. We will discuss any additional needs required for your booking, and then ask for your Access Card ID. This will then show us if you qualify for an essential companion ticket. An essential companion ticket can only be processed over the phone and in advance of your booking. If you have not booked or discussed your booking with us in advance, we can't issue an essential companion ticket on the day.
Am I eligible for the essential companion ticket?
If you want to participate in an adventure and have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket. This allows your essential companion to join you on the adventure free of charge, as long as you're a paying participant. Your essential companion must be an adult over the age of 18 years.
Do I still need to pay for parking if I am a Blue Badge holder?
Yes. Blue Badge holders or anyone parking in a labelled disabled space will need to pay the standard parking charges.
Is Zip World dog friendly?
Yes, well-behaved dogs and assistance dogs are welcome on our sites as long as they remain on a lead at all times. Dogs are not permitted on adventure products or underground. If you have an assistance dog you need with you on the adventure, please chat to us on 01248 601 444 before making your booking. Find out more about on-site dog care.
Do you have accessible toilets?
All our sites offer accessible toilet facilities onsite except our Zip World Manchester and Zip World Windermere sites which have toilet facilities nearby.
Still need help? View all our FAQs.