FAQs
Is Zip World dog friendly?
Yes, well-behaved dogs are welcome on our sites as long as they remain on a lead at all times. Dogs are not permitted on adventure products or underground.
Can I drop my child/ children off for them to do an adventure?
No, you must remain with your under 18-year-old child at all times, whether you’re supervising or participating with them.
Can my child do an adventure whilst I watch?
On some adventures, yes. Please check your desired adventure’s webpage for restrictions on supervising and participating adults.
Can my child wait somewhere whilst I do an adventure?
No, no one under the age of 18 years can be left unattended at Zip World.
Can my child do any Zip World adventures?
We have lots of family-friendly adventures at Zip World; most of our adventures have height restrictions rather than age restrictions. Please check your desired adventure’s webpage to view restrictions.
I’m bringing a big group to Zip World, can I get a discount?
Yes, we do large group discounts, please call us on 01248 601 444 or email us at info@zipworld.co.uk to see what discount your large group is eligible for.
Do Zip World do discounts?
Yes, occasionally we do run promotions, both seasonal and vocational. Please check our promotions page for the latest offers. We also do group discounts, Blue Light discounts, carers discounts, locals discounts (certain times of year) and military discounts.
I would like to propose to my partner at Zip World, how can I do this?
Congratulations! If you’d like to propose at Zip World, please get in touch with us on 01248 601 444 and we will help you arrange this.
I can’t find my voucher, what can I do?
If you purchased the voucher yourself, please get in touch with us and we will attempt to recover the voucher details for you. If someone else purchased the voucher for you, they will likely have a digital copy of the voucher in their inbox which they can share with you.
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