FAQs
Headscarves, hijabs, and other head coverings
For safety reasons, we ask that scarves, hijabs, and similar head coverings not be wrapped around the neck during our activities. However, we do allow headscarves to be worn in a style that keeps the hair covered, as long as the fabric is not wrapped around the neck. Alternatively, we offer sports hijabs designed for active use. We encourage guests to bring their own sports hijabs if preferred. We appreciate your understanding and look forward to welcoming you!
What is the availability for booking?
If you wish to see what days are available to take part in our adventure, please visit our adventures page and look at the booking calendar for days and times.
I have not received my booking confirmation
Please check your junk or spam folder as the booking confirmations sometimes go here if it is your first booking with us. If you have not received your confirmation, there may be a spelling mistake in your email address when entered. If this is the case please email info@zipworld.co.uk and they can resend you your confirmation email.
Do you offer a carers' discount?
We do not offer a general carers’ discount. However, if you have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket.
This means that if you're taking part in one of our adventures and have an Access Card that includes the +1 symbol, your essential companion can also take part free of charge.
If your essential companion is only there to assist and doesn’t want to take part in the adventure themselves, we’ll still accommodate them free of charge.
We can only offer a free essential companion ticket if the participant has an Access Card that includes the +1 symbol, as this helps us identify individual access needs. If you don’t yet have a card, you can apply for one here. There’s an optional £15 upgrade for a 3-year membership, which is recognised by other UK attractions too.
To book or discuss accessibility needs, contact us on 01248 601 444 or email accessability@zipworld.co.uk.
Is my child old enough to take part?
Each of our adventures have both adventure requirements and medical restrictions. Please check out restrictions page to see if you can take part.
Am I tall enough to take part?
Each of our adventures have both adventure requirements and medical restrictions. Please check out restrictions page to see if you can take part.
Can I receive a refund if I choose to cancel my booking?
You must notify us within 7-days of the booking date if you wish to cancel or you will not be entitled to amend your booking, or receive any refunds for cancellations or seek compensation in any way.
Group bookings (excluding events and themed experiences) of 6-15 Participants may be cancelled or amended after the giving of at least 14 days’ notice of cancellation or reduction of numbers.
Group bookings (excluding events and themed experiences) of 16 or more Participants may be cancelled or amended after the giving of at least 28 days’ notice of cancellation or reduction in numbers.
If you do qualify for a refund, this will be a full refund except for the booking fee and ticket plan if purchased.
Can I get credit for my next adventure instead of a refund?
We do not issue nor can we store credit on our systems. If you wish to cancel or alter your booking, you can discuss this with our bookings team.
How do I apply for a job at Zip World?
You can look for current available jobs on our jobs page or send your CV to info@zipworld.co.uk.
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