FAQs
How do I apply for a job at Zip World?
You can look for current available jobs on our jobs page or send your CV to info@zipworld.co.uk.
What payment methods do you accept?
We accept all major debit and credit cards apart from American Express. We do also accept BACS transfer when paying for adventures through our booking centre. We do not accept cash at any of our sites.
How do I submit my feedback?
We welcome all feedback from our customers. If you wish to express how your felt about your time with us please email info@zipworld.co.uk and we will endeavour to pass on your feedback or resolve any issues you came across.
Can you offer a price match?
We can't offer a price match on any third party site. Bookings directly through Zip World allow for a more secure and flexible booking.
Do you offer Military discount?
We do offer discount of 15% off our adventures to anyone in the armed forces. If you wish to book using your Blue Light discount please phone our bookings team on 01248 601 444.
Do you offer NHS discount?
We do offer anyone working in the NHS discount of 15% off our adventures. If you wish to book please phone our bookings team on 01248 601 444.
Do you offer Blue Light discount?
We do offer Blue Light discount with 15% off our adventures. If you wish to book using your Blue Light discount please phone our bookings team on 01248 601 444. This includes all services under Blue Light such as the emergency services, social care sector and the armed forces.
What if my booking is postponed and parking has already been paid?
If your booking is postponed due to the weather for example, our team will be in touch with you firstly. Once your booking is moved to an agreed time and day, your parking will also be moved to that chosen day. No extra parking charges are needed if you have paid for parking when making your original booking.
If I visit two sites in one day, do I pay for parking at both sites?
Each car park’s tariffs will apply to that individual site and there are no multi parking options. If you visit more than one site in a day, you will have to pay for each site as the parking charges are separate.
Loading