Terms and Conditions (Forest Lodges)

Please read these Terms & Conditions carefully as, together with your Booking Confirmation, any

additional terms referred to on our website or in special offers or promotions, and anything else we

agree with you in writing, make up your agreement with us. By making a Booking with us, you will be

agreeing to abide by these Terms & Conditions. You will also be agreeing to abide by our Site Rules,

as defined below, which are incorporated by reference into these Terms & Conditions.

We aim to provide Terms & Conditions which are easily understandable. If there is any term that you

do not understand, please discuss it with us before booking.

For any other issues, questions or queries about any of your experiences whilst on Site, please

contact Guest Services.

Key Definitions

When the following words are used in these Terms & Conditions, this is what we mean:

“Accommodation”: the accommodation that we are providing to you as set out in the Booking

Confirmation;

“Agreement”: the contract between us and you based on (i) these Terms & Conditions; (ii) your

Booking Confirmation; (iii) any conditions we refer to on our website; (iv) any additional special offer

terms and conditions; and (v) anything else we agree with you in writing;

“Zipworld/we/our/us”: Zipworld Limited, which is a company registered in England and Wales

(company number 07777872), whose registered office is at Zipworld Basecamp, Denbigh St; .,

Llanrwst, Wales, LL26 0LL;

“Booking”: your Accommodation booking which has been accepted by us in a Booking Confirmation;

“Booking Confirmation”: our written acceptance of your booking;

"Facilities" means the services which we have promised to make available without a separate charge

to you, for example any utilities to your Lodge Location. Other facilities, activities, or services may be

made available to you on Site subject to payment of a separate charge;

“Site”: the Zipworld Site at which you have booked to stay;

"Site Rules": the rules of conduct and practice issued by us from time to time and applicable to the

Site;

“Lodge Location” does not include any part of the Site except that on which the Accommodation in

which you are staying stands;

"Site Licence" means the caravan Site Licence applicable to the Site issued to us by the local

authority under Section 3 of the Caravan Sites and Control of Development Act 1960 and other

relevant statutes;

"You/your" means the lead guest who makes the Booking, who must attend the stay booked.

References to taxes and laws are references to them as extended, amended or replaced from time to

time.When we use the words “writing” or “written”, this will include email or any other written contact

unless we state otherwise.

When do these Terms & Conditions apply?

1. These Terms & Conditions apply whether you make a Booking via our website, by email,

telephone or in person. Any bookings made via a third party booking agent are subject to the terms

and conditions of the relevant third party in relation to the booking process, payment, cancellation

etc, but will also be subject to the Site Rules and behaviour and other relevant requirements set out

in these Terms & Conditions.

Who may stay with us

2. Only the people named or referred to on the Booking Form, or whose names are provided to us

when the Booking is made by another means, may stay with us.

3. Your Booking is personal to you and you cannot assign or transfer it to any other person without

our written agreement. As lead guest, you will be responsible for ensuring that all members of your

party adhere to these Terms & Conditions.

4. We do not accept bookings from persons under the age of 21. No person under the age of 21 is

permitted on the Site unless they are included on a Booking made by a person over the age of 25

who is staying on the Site as part of said Booking.

5. Our Sites are used by families and friends and, although we welcome groups and clubs, bookings

for the following may only be made if they are accepted by us (an “Authorised Group Booking”):

(a) party groups such as stag or hen parties or other adult only groups which we feel may disrupt

other guests;

(b) motorcycle or scooter groups;

(d) bookings (or related bookings) for more than two Lodge Locations;

Authorised Group bookings are available at the discretion of our management. Should you wish to

make a group booking, please call us on 01248 601 444.

6. Any groups who come to the Site without prior authorisation as above may have the Booking(s)

cancelled and (if their stay with us has started) may be asked to leave the Site without refund or

cancellation.

7. We do not accept bookings from or allow anyone to stay on a Site who is listed on the Violent

And Sex Offenders Register (or any register which supersedes this). By making a Booking you are

confirming that no one in your party is on this register.

How to book8. Bookings can be requested online via our website, by telephone call to our Adventure Booking

Centre (ABC), or in person at one of our Sites. We will need you to tell us the number of people for

whom the booking is requested , their names (if we request them), and whether they are over or

under the age of 18.

9. You must also tell us your full requirements at the time of booking, for example if you would like

to bring any pets, and/or whether you have any special requirements such as disabled or easy access.

We may need this information when deciding whether we are able to accept your booking.

10. If you do not provide us with this information after being asked to do so, or if you provide us

with incomplete or incorrect information, we may either cancel your Booking or make an additional

reasonable charge to cover any extra items supplied or work required. If you do not pay any such

additional charge promptly on request, we may cancel your Booking.

11. You submit the booking to us, but this does not mean we have accepted it. We may or may not

do so. Our acceptance of the booking will take place when we issue our Booking Confirmation to

you, at which point a contract will come into existence and these Terms & Conditions will become

binding on both you and us. If we are unable to supply you with your chosen stay, we will inform you

of this and we will not accept the Booking.

12. Please check your Booking Confirmation carefully to ensure that it reflects your booking. Please

let us know of any difference or discrepancy within seven days of receipt, unless your stay is to start

within 14 days in which case you should inform us within 24 hours.

13. We reserve the right to refuse any booking request without explanation.

14. Please note that, whilst we make every effort to accommodate special requests, they are never

guaranteed, nor do they form part of your contract with us.

15. Accessibility: As noted above, please let us know at the time of booking if you require

assistance with access. We will be pleased to provide, in advance, as much advice and information

as possible to people with disabilities who wish to stay with us. Wheelchair access may be limited.

We have some specially adapted accommodation for wheelchair users (subject to availability), but

some of our accommodation may not be suitable for electric wheelchairs due to their weight and

size. Guests using hypodermic needles (eg, diabetic guests) must ensure that they are able to safely

dispose of their equipment. Please contact our bookings team and we will assist wherever possible.

The price you pay

16. The price of the Booking will be set out in the Booking Confirmation, and is inclusive of VAT.

17. Our prices may change at any time but, unless paragraphs 18 or 22 below apply, price changes

will not affect Bookings already confirmed with you whether they go up or down.

18. If the applicable VAT rate changes, our prices (including the price of a confirmed Booking) will

change to reflect the change.

19. The minimum price of any Booking is £50.

20. All discounts and special offers are subject to availability, cannot be guaranteed, and only one

discount or offer may be used per Booking. Offer codes cannot be added retrospectively once a

Booking has been made.21. Our prices generally include the supply of linen and towels where applicable, provision of

electricity and gas, plus entry to the Facilities. Additional services or facilities may incur a charge.

Please check the full list of inclusions at the time of booking.

22. We do our very best to ensure that all prices are correct at the time of publication. If, however,

we publish an error, we will contact you as soon as possible to correct this by refunding any

overpayment or, where there has been an underpayment, we will (at your choice) either collect the

underpayment or cancel your Booking and refund the price paid.

23. When you request your booking, we will ask you to pay a deposit of at least 10% of the price of

your stay or (if you are requesting to book 10 weeks or less before the start date) the full price.

Where promotional rules are subject to different rules they will be clearly indicated.

24. Unless you paid in full when requesting your booking, the balance of the price of your stay must

be paid at least 10 weeks before the start date. We are not required to send you a reminder. If the

balance is not paid by 10 weeks before the stay start date, then we may cancel the Booking and

retain your deposit as our cancellation charge.

25. Please make sure that you book all the dates you need. We are not able to guarantee that we

will be able to extend your Booking.

26. If you make a Booking 10 weeks or less before the start of your break, you will need to make full

payment via electronic bank transfer or with a debit or credit card (in your name only) either over

the phone or via the “Manage my Account” section of our website.

27. To ensure that we are able to communicate with guests in a speedy and efficient manner, all

correspondence and invoicing will be via email. If you don’t have an email account, please contact us

by phone to discuss.

28. Any refunds payable under these Terms & Conditions will generally be returned using the same

method of payment as that used for your original Booking. Refunds take 7-10 working days to return

to you once processed. If you have used vouchers or coupons to make your Booking, these may be

transferred to another break (subject to the terms of the voucher or coupon) but will not be cash

refunded.

Arrivals and departures

29. We will supply the Accommodation to you from the date set out in the Booking Confirmation,

for the number of people stated in the Booking Confirmation. The total number of people staying

with us must not exceed the capacity of the Accommodation booked. This includes infants and

babies that may be in travel cots. A maximum of 5 guests per Lodge Location applies.

30. Check in times are generally 4:00pm. Please check the time listed on your Booking

Confirmation. Early check in may be possible if previously agreed with us. We are unable to

guarantee an early check in, even where your travel arrangements result in you arriving prior to your

scheduled check in time. Your Accommodation will usually be ready by check in time on the day of

your arrival but, in the event of any delay, we will provide somewhere for you to leave your luggage

temporarily.

31. Check in: Zip World Betws-Y-Coed Lodges are self-check in and contactless with the Site team.

Your lodge key will be available in the arrival area. If you do not arrive by 11:00am on the second day

of your Booking and have not contacted us, the Booking will be treated as cancelled.32. We will try to allocate the location of your choice on the Site, but Bookings are not conditional

on this.

33. Your location on the Site and directions to it will be confirmed on arrival. If you are in any

doubt, please check with us. Any guest staying in the wrong location may be required to move.

34. In Accommodation with balconies, adult supervision is required at all times. Balconies are used

at your own risk. You hereby acknowledge that the accommodation you have reserved includes a

balcony, which can be a dangerous area where children should not be left unattended. The balcony

can become slippery when wet, and that injury may occur to anyone who is not careful.

35. You must vacate the Accommodation by 10:00am on the day of your departure. An additional

charge may be made for a late departure that has not been agreed with us. . Late checkout may be

permitted between 10:00am and 2:00pm, but is subject to availability and a small charge (after prior

agreement with us).

36. Please ensure that you look after any belongings which you bring to Site and do not leave any

valuables unattended. We recommend that guests take out adequate insurance cover to protect

against loss, theft or damage to belongings. All guests are responsible for looking after their own

belongings whilst on Site and, subject to paragraph 63 of these Terms & Conditions, we do not

accept any liability for loss or damage to your belongings.

37. Please check your Accommodation carefully prior to departure. We cannot accept any

responsibility for items left behind. At the end of your stay, please leave everything in a clean and

tidy condition. If applicable, we ask that guests deposit all their refuse and recycling in the bin store

at the Site. Please ensure that you use the correct section for the appropriate kind of refuse you are

disposing of.

38. The following are not permitted on our Sites and will result in a fine of up to £500

(a) (i) open fires, fireworks and ground level BBQs.

(ii) be threatening or abusive to any of our team before, during or after your stay;

(iii) smoke anywhere inside any Zip World premises. This includes the smoking of e-cigarettes.

Permitted smoking areas will be identified on site. Smoking on Zip World premises outside of the

designated smoking area will result in a £250 fine;

(iv)engage in any unlawful activity during your stay at Zip World (e.g. taking an illegal substance);

(v) cause any health and safety hazard to any of our team members or any of our guests;

(vi) bring any potentially dangerous or hazardous materials or equipment onto Zip World premises;

(vii) use any electrical appliances that may set off the fire alarm system, such as toasters, mini

cookers or portable grills;(viii) tamper with any fire alarms or emergency equipment;

(ix) prevent Zip World management, housekeeping and/or maintenance staff from access to your

lodge

(x) remove, damage or destroy any Zip World property;

(xi) use any of the technology provided by Zip World to download or access any unlawful or obscene

material; or cause unreasonable disturbance to our other guests or staff

(xii) Hot tubs procedure not being followed resulting in damage, will result in a fine of £500.

Your rights to cancel or change your Booking

Cancellation by You

39. We prefer that customers who are unable to take their stay agree to postpone to a mutually

convenient date. However, if you have booked directly with Zipworld online, via phone or in person,

you may cancel your stay at any time, subject to payment of any cancellation charge set out in

paragraph 41 below. If you need to cancel, please contact us as soon as possible by calling us on

01248 601 444. Cancellation will be effective on the date on which we are informed of your

cancellation.

40 You may cancel your Booking by contacting us within 24 hours of receipt of your Booking

Confirmation, provided that your stay has not yet started. We will confirm your cancellation to you

and refund any payments you have made to us in respect of the Booking.

41. If you cancel your Booking after 24 hours have elapsed since receipt of your Booking

Confirmation, cancellation charges are payable as follows, calculated from the date on which you

Number of days before the start date of

your trip that we receive your notice to

cancel (or on which you are deemed to

have cancelled)

Cancellation charge (in addition to any Enhanced

Cancellation Protection Terms fee or administration fees

you have already paid which are non-refundable)

More than 70 days Full standard deposit

50 to 70 days 25% of total accommodation cost

29 to 49 days 50% of total accommodation cost

Under 28 days 100% of total accommodation cost

42. Cancellation charges referred to above will not be payable if you cancel because we are in

serious breach of our obligations in these Terms & Conditions.43. Unless expressly stated elsewhere in these Terms & Conditions, you are not entitled to any

refund if you or any of your guests leave before the end of your stay.

Changes you may make to your Booking

44. You may ask us to change the start date of any Booking by contacting us prior to the start of

your stay, subject to the following conditions:

(a) no changes may be made to your Booking if your stay start date is within 14 days of the request;

(b) an administration fee will be payable in respect of any changes made more than 14 days prior to

the original start date of your Booking;

(d) the alternative dates must be within the same calendar year as the original Booking;

(e) if the cost of your alternative stay is higher than that of your original Booking, then the

difference in price as at the date the request is made will be charged. If the cost of your alternative

stay is lower than that of your original Booking, no refund will be given;

(f) if you wish to extend your Booking, then the additional nights will be charged at the price

applicable on the date on which you make the amendment to the Booking.

45. We recommend that you consider appropriate stay insurance which covers any cancellation

charges and any additional losses which you may incur through cancellation of your stay, whether by

you or by us.

Cancellation Plan

46. The Cancellation Plan (available via Zipworld) is designed to protect guests from forfeited

deposits and other payments made towards their stay cost in the event that they are required to

cancel their stay on the Site. The Cancellation Plan is strongly recommended on all stays where the

total stay cost exceeds £50. The cost of the Plan for Accommodation is £25 per break.

47. Stays with a total cost of less than £50 are not covered under this Plan and refunds in respect of

these stays cannot be made. The Plan covers stay cancellation that is due to one of the reasons

specified in paragraph 60(d) below. This cancellation plan is an additional payment which you make

to us in return for additional cancellation rights. It is not an insurance policy and guests are advised

to arrange their own insurance cover for personal possessions, vehicle breakdown, emergency

expenses, medical expenses, etc. Refunds under the Plan will be made in respect of cancellations

provided the following conditions are met:

(a) notification of cancellation is made by you immediately and in any case before the start date of

the Booking and is confirmed via email;

(b) a doctor’s medical certificate or other evidence is provided to show that the cancellation was

unavoidable*;

covered (full guest names should be added to the Booking);

(d) the cancellation must relate to actual and certified illness, death or accidental injury sufficient

to prevent a member of the party taking part in the Booking, jury service, court of law witness

summons, and/or redundancy from a job which has been held for at least 2 years.48. The cancellation plan cannot be added once you have received your Booking Confirmation.

*Please note, COVID-19 is exempt from the above.

Cancellations/changes by Us

49. We may make reasonable changes to our Sites, Accommodation, or facilities without liability to

you. Our changes may reflect changes in relevant laws, guidance and regulatory requirements or

implement minor technical adjustments and improvements, for example to address a health and

safety risk.

50. Unless paragraph 52 applies, if we make changes which mean we can only provide your stay in

a radically different way, we will give you the choice between confirming your Booking, agreeing new

Booking dates with us, or cancelling any part of the Booking not yet taken. We prefer that you

postpone rather than cancel but will always allow you to cancel where the law gives you the right to

do so.

51. Occasionally we may need to cancel a Booking due to the unavailability of key personnel or key

facilities, without which we cannot provide the Accommodation, or if Accommodation is no longer

available. We may cancel before your Booking starts or during the course of it. If this happens:

(a) we will promptly contact you to let you know;

(b) we may cancel your Booking and refund your payments for any part of the Booking not yet

taken, or offer alternative accommodation and refund any payments less the cost of the alternative

accommodation;

refund the payments you have made to us for any part of the Booking not yet taken.

52. Subject to paragraph 66 below, we will have no responsibility (including any liability to pay

compensation) for any failure to perform our obligations under these Terms & Conditions which is

caused by an Event Outside Our Control. An Event Outside Our Control means any act or event

beyond our reasonable control, including without limitation strikes, lockouts or other industrial

action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack,

war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood,

earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private

telecommunications networks.

53. If an Event Outside Our Control prevents us from performing our obligations under these Terms

& Conditions at all:

(a) we will contact you as soon as reasonably possible to notify you;

(b) we may cancel your Booking and refund your payments, or provide alternative accommodation

and refund any payments you have made to us, less the cost of alternative accommodation;

cancel your Booking and we will refund any payments you have made to us.

If cancellation occurs under this paragraph 53, and your stay has not yet started, then we will refund

your Booking including any deposit. If your stay has started, then we will refund in full any days

unused when we cancel. We will not be liable to make any other payment to you.54. We may also cancel your stay if you breach any of these Terms and Conditions. Paragraphs 98-

101 below give further details.

Complaints Policy

55. In the unlikely event that there is a problem with your Accommodation:

(a) please tell us as soon as possible by speaking to a member of our team;

(b) please give us the opportunity to put it right;

56. If we are unable to fix the problem, we may offer to re-locate you to another unit of a similar

grade or higher. If no upgrade or similar grade is available, then we may allocate a lower grade and

refund the price difference. This is subject to availability and, if we are not able to re-accommodate

you, and the problem has been caused by our fault or error, we will cancel your Booking and refund

payments made for Accommodation not yet provided to you.

57. We are confident you will be happy with our service. If you have any complaint, we encourage

you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you. If

we aren’t given the opportunity to resolve your complaint whilst you are on stay, we may not be able

to fully investigate any feedback on your return and claims may be rejected.

58. If, at the end of your stay, you feel that we have not dealt with your complaint satisfactorily you

should write to Adventure Booking Centre at Zipworld Limited (postal & email contact details in

paragraph 117 below) or email feedback@zipworld.co.uk within 28 days of the end of your stay

setting out your complaint. Please note, the correspondence must be from the lead booked named

in the Booking Confirmation. Please remember to include your booking reference number and

contact details.

59. As a consumer, you have legal rights in relation to this agreement. Advice about these rights is

available from your local Citizens Advice Bureau or Trading Standards Authority. Nothing in these

Terms & Conditions will affect these legal rights.

Personal data

60. Any personal data you provide to us will be processed in accordance with our detailed Privacy

Policy, which is available on our website at www.zipworld.co.uk/privacy, and lists how we use your

information, when we share it with third parties, how long we keep it for and how to contact us.

Our promises to you

61. We will allow you to stay with us for the duration of your Booking for private holiday and

recreational purposes, provided you comply with your obligations in these Terms and Conditions and

except where Events Outside Our Control prevent us from doing so.

62. We will provide, maintain and keep in good state of repair the Facilities, except where these

have to be interrupted temporarily for the purposes of repair or development or for other reasons

caused by Events Outside Our Control.

63. If we fail to comply with these Terms & Conditions or are negligent, we are responsible for any

loss or damage you suffer as a natural consequence of our breach or negligence. However, we arenot responsible for any loss or damage that is not foreseeable. Loss or damage is natural if it is an

obvious consequence of our breach or if it was contemplated by both you and us at the time we

entered into this agreement. We do not exclude or limit in any way our liability for (a) death or

personal injury caused by our negligence or the negligence of our employees, agents or

subcontractors; (b) fraud or fraudulent misrepresentation; or (c) any other liability which may not be

excluded or limited by law.

Your promises to us

You agree that you will:

64. Keep to these Terms and Conditions and the Site Rules.

65. Stay with us only for holiday and recreational purposes.

66. Pay promptly for your stay and other charges due to us.

67. Pay to us interest at 3% per annum over the published base rate of HSBC plc from time to time

on any undisputed sums overdue from the due date to the date we actually receive such amounts

from you, both before and after any judgment that we may obtain against you.

68. Not cause any damage during your stay. You may be liable for the cost of repair of any damage

to our property, equipment or facilities which is caused by you or anyone in your party, or by any of

your visitors. Any malicious, wilful, or unreported damage may result in termination of your Booking

with us without refund.

69. Not make any alteration to any Accommodation or Lodge Location.

70. Permit us to move you to another location on the Site if necessary. We will ensure that any

alternative location will be of similar quality and be responsible for all reasonable costs incurred.

71. Not use the Accommodation for any commercial purpose (for the avoidance of doubt, we shall

have no liability to you for any loss of profit, loss of business, business interruption, or loss of

business opportunity even if we fail to comply with these Terms & Conditions).

Behaviour standards

72. These standards will apply from when you request your booking until your stay ends. Unless

stated otherwise, they apply whether or not you are on the Site at the time.

73. You agree to, and you must make sure that you, your party and any visitors (including, in each

case, their children), keep to the following standards of behaviour:

(a) To act in a courteous and considerate manner towards us, our staff and anyone visiting, using or

working on the Site, including other customers, and to refrain from any anti-social behaviour towards

such persons;

(b) To treat our property, facilities, and accommodation with respect and care so that other guests

may continue to enjoy them. In the event that you notice damage to any Accommodation, facility or

equipment on the Site, please report it to the team immediately so that we can take appropriate

action;

using the Site;(d) To refrain from making any excessive noise or playing loud music after 10:00pm;

(e) To refrain from smoking or vaping including e-cigarettes in any of our Accommodation and

facilities on the Site (you may only smoke in our designated areas, if any), Smoking in any form in a

nonsmoking room will lead to a smoking fine £250.

(f) To inform guest services through the emergency contact number provided should you suffer

from an infectious illness whilst you are on stay. For the protection of our guests and staff, anyone

found to have such an illness may be confined to their Accommodation or requested to leave the

Site;

74. Not to:

(a) commit any criminal offence (whether or not on the Site or in its vicinity) which causes

your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a

Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice

succeeding these);

(b) use the Site in connection with any criminal activity or commit any other criminal offence (i.e.

any offence not already subject to paragraph 88 (a) at the Site or in its vicinity;

but not limited to violence, theft, drug use, verbal or physical abuse;

(d) use fireworks, Chinese lanterns or any similar open flame heat source on the Site;

(e) fly any kites or drones on the Site;

(f) keep or carry any firearm or any other weapon on the Site;

(g) keep or use any unlawful drugs on the Site;

(h) create undue noise or disturbance or commit antisocial behaviour on the Site;

(i) carry on any trade or business at the Site without our prior written permission;

(j) permit anyone who is, to your knowledge, on the Violent and Sex Offender Register or

subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or

notice succeeding these) to use or visit the Site.

75. You agree that if you or any of your family members or visitors or guests whom you have invited

to the Site break the behaviour standards listed above then we may terminate your Booking.

76. We use CCTV on our Sites for crime prevention and safety purposes and calls to us may be

recorded for quality and safety purposes.

Facilities/Activities

77. For health and safety reasons, some of our activities have age and/or height restrictions.

https://www.zipworld.co.uk/adv...

Hot Tubs

78. Our Sites have accommodation featuring hot tubs. The following requirements must be

adhered to when using a hot tub:(a) Guests must not tamper with any of the electricals on the hot tub;

(b) Whilst we will endeavour to do so, we are not able to guarantee that the hot tub will be heated

to temperature on the day of arrival as it will have been drained and refilled in between lettings;

staying, and in any event must not be used after 11pm;

(d) Please show consideration for other guests when using your hot tub, the hot tub must not be

used in a way which causes disturbance to other guests on the Site;

(e Age restrictions apply to the use of hot tubs, children under the age of 12 years are not

permitted to use the hot tub, any minors over the permitted minimum age must be accompanied by

an adult;

(f) You should consult your doctor before use if you are receiving medical attention or have a long-

term illness;

(g) Avoid using the hot tub if you are under the influence of alcohol, have eaten a large meal, are

pregnant, or are on medication. Only use the hot tub after seeking medical advice if you have a

condition that may be affected by heat (for example, a heart condition or high or low blood

pressure);

(h) No food, glass, liquids, pets, bubble bath or oils are allowed in the hot tub as these may result in

the hot tub having to be drained;

(i) You should get out of the hot tub if you start to feel unwell, uncomfortable, giddy or faint;

(j) Please ensure that you follow all instructions provided by the Site in relation to safe use of the

hot tub (for example, maximum usage times and rest periods between use);

(k) Please take care when getting in or out of the hot tub as the surrounding decking may be

slippery when wet.

79. If you fail to adhere to the above requirements, we reserve the right to withdraw access to the

hot tub and/or charge you for any costs we incur as a result of the breach (for example, we may

charge you if we are required to drain and refill the hot tub during your stay, or if we are required to

repair any damage caused by misuse).

Licensing Laws

80. In accordance with licensing laws, we can only sell alcohol to persons aged 18 or over. We may

require you to show proof of age using an approved form of identification such as a full passport, a

new style driver’s licence incorporating a photograph, or a valid Proof of Age card.

Children

81. The supervision of children on the Site is the responsibility of their parents or guardians at all

times.

82. It is important that you always know where your children are. It is particularly important that

you ensure that your children understand that they should always obey the instructions of team

members, instructors and other staff so that the possibility of accidents can be reduced.83. Travel cots and highchairs for use in Accommodation may be hired (subject to availability and

payment of the applicable hire charge, details of which are available at Guest Services). Travel cost

and highchairs should be requested at the time of booking, and you should bring your own cot linen.

Please note that in most accommodation the travel cots will fit in the living room only.

Vehicles and parking/charging of Electric Vehicles

84. We cannot accept responsibility for vehicles or their contents when parked on our Sites. Each

Lodge Location, is allocated one car parking space. Guests may be asked to park second vehicles

elsewhere in the Site at our discretion and provided that space is available.

85. Please note that the electricity supply to your Accommodation is not permitted to be used for the

charging of any hybrid and/or electric vehicles. Electric vehicles may only be charged at the

designated electric vehicle charging points which are available, and such vehicles may not be charged

anywhere else on Site.

Pets

Dogs

86. Subject to the rules set out below, we allow dogs at all our Sites, and in certain allocated

Accommodation. You must give us details when you book to obtain our agreement to bring a dog

onto any of our Sites. Failure to do so may result in us requesting you to leave, or to pay an

additional dog supplement.

87. Certain types of dog are not allowed on any of our Sites, in order to maintain the safety and

wellbeing of all our guests. These include: Pitbull Terrier, Dogo Argentino, Fila Brasiliero and

Japanese Tosa, and any other dogs designated by the Dangerous Dogs Act or which are legally

required to be muzzled.

88. We will require the owner of any dog to remove it from the Site if it causes a nuisance or

interferes with the comfort of our guests.

89. Unless stated otherwise, we welcome up to a maximum of two well behaved pet dogs per dog-

allocated Accommodation at our Sites. There is no charge for assistance dogs. For other dogs, a

charge of £35 per short break (6 nights or below) or £55 per long break (7 nights or more) applies.

Dogs must not be allowed on bedding or seating. Dogs may not be permitted at all in some

accommodation units due to allergy prevention measures.

90. Whilst on our Sites all dogs must wear a collar and identity tag and be kept on a lead under the

control of a responsible adult at all times. Dog owners are responsible for clearing up after their

dogs and disposing of dog fouling in the bins provided.

91. Dogs must not be left in any accommodation unattended.

Other Pets

92. For all other pets: please call to make your Booking by telephone and let us know if you would

like to bring any other pet animal. It is wholly at our discretion whether your pet animal will be

permitted to stay with you. If permitted to stay by us, a charge will apply, which will be the same as

the charge for dogs referred to in paragraph 89 above.93. Please note that we cannot guarantee that dogs or other pets won’t ever have occupied any of

our Accommodation, including Accommodation which is designated as pet free.

Your Stay Environment

94. Local authority planning constraints, which help to preserve the rural nature of our Sites, may

also limit the amount of lighting we can provide in some areas of the Site, so please take care when

walking around the Site, especially at night, and remember that you are in an unfamiliar

environment. It is always advisable to carry a pocket torch to help you avoid any accidents.

95. We check smoke alarms regularly, and always between bookings, but please check yours on

arrival and throughout your stay, and inform us if they are not working. Never remove batteries or

disable or interfere with smoke alarms.

Visitors

96. Visitors are permitted on the Site to visit your Accommodation.

97. Visitors are required to comply with these Terms & Conditions, including any minimum age

restrictions. It is your responsibility to ensure that your visitors are aware of all applicable

requirements before they enter the Site.

Cancelling the booking because you are in breach of these Terms and Conditions

98. We may cancel your stay if you are in serious breach of your obligations in these Terms and

Conditions and the breach is not capable of being remedied or is such that it causes a breakdown in

the relationship between you and us (for example violence or intentional damage to property, or if

your behaviour – including on social media – is antisocial or in our reasonable opinion is likely to

spoil the enjoyment of the Site for others, or you behave aggressively or abusively towards our staff,

again including via social media). In these circumstances we will serve upon you reasonable notice

to cancel your Booking. In deciding what period of notice is reasonable, we shall have due regard to

the nature of the breach and other relevant circumstances. In appropriate cases, this may mean

requiring you to leave the Site immediately.

99. If you are in breach of any of your obligations under these Terms and Conditions which is

capable of being remedied we may write giving you warning, specifying the breach and asking you to

remedy the breach within a reasonable and specified time. If you do not comply with that warning

and the breach is either serious and/or amounts to persistent breaches of obligation, which taken

individually would be minor but which taken together cause a breakdown in the relationship

between you and us, we are entitled to write to you to cancel your Booking. In appropriate cases, the

warning we give you may be very short and we may then require you to leave the Site immediately.

100. Our rights to cancel under paragraphs 98 & 99 above will also apply if, prior to your stay with

us, you breach any of our behaviour standards (for example when you are visiting the Site for any

reason or when you are communicating with us or on social media).

101. If we cancel your booking under paragraph 98 or 99 above, you will not be entitled to a

refund.

Changing the Site Rules

102. It may be necessary or desirable to change the Site Rules from time to time, including for

reasons of health and safety, the efficient running of the Site, environmental issues, local authority

requirements, and/or changes in law or regulations or in the interpretation of law and regulationsimposed upon us. If changes we make are significant changes which will affect your stay, we will

notify you in writing using your contact details at the address on the Booking Form.

103. Any changes made to the Site Rules after we accept your Booking may affect you because you

will be required to comply with the changed Site Rules, but will not affect anything else to which you

are entitled under these Terms & Conditions.

Keys

104. We hold a key to all the accommodation we own on the Site.

105. If you are staying in our Accommodation, we may use the key for any purpose authorised by

you, for example if you ask us to give access to an authorised visitor. We may require you to confirm

your authority in writing.

106. We may also use the key without your authorisation in an emergency, such as an immediate

concern for the health and safety of any person, to carry out urgent repairs or preventative work, or

to check and secure the Accommodation if it appears to be insecure.

107 We will take reasonable care when accessing any Accommodation.

Photography

108. We reserve the right to use any images or video taken on the Sites for marketing or promotional

purposes, including via social media. Additionally, if you post any images taken on our Sites on the

Zipworld social media channels (including, but not limited to, Facebook, Instagram, Twitter, Snapchat

or any other social media channel), then we reserve the right to use these for promotional purposes.

Other Terms

109. We may transfer our rights and obligations under these Terms & Conditions to another

organisation, but this will not affect your rights or our obligations under these Terms & Conditions.

110. You may only transfer your rights or your obligations under these Terms & Conditions to

another person if we agree in writing.

111. This agreement is between you and us. No other person has the right to enforce any of its

terms.

112. Each of the paragraphs of these Terms & Conditions operates separately. If any court or

relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in

effect.

113. If we fail to insist that you perform any of your obligations under these Terms & Conditions, or

if we do not enforce our rights against you, or if we delay in doing so, that will not mean we have

waived our rights against you and will not mean that you do not have to comply with those

obligations. If we do waive a breach of these Terms & Conditions by you, we will only do so in

writing, and that will not mean that we will automatically waive any later breach by you.

114. These Terms & Conditions are governed by Welsh and English law. You and we both agree to

submit to the jurisdiction of the Court.

Changes to our Terms & Conditions115. We may need to update our Terms & Conditions and Site Rules from time to time. You will be

able to find the latest version online at http://www.zipworld.co.uk/term....

How to contact us

116. We agree that any letters or other communications between us (including notice of

cancellation) shall be sent using the details for us in these Terms and Conditions and for you on the

Booking Form. Email may be used. We will correspond in all matters relating to your Booking or

party with you only. You act as representative for all members of your party.

117. Our contact details are:

Zipworld Limited, Zipworld Basecamp, Denbigh Street, Llanrwst, Wales, LL26 0LL

Telephone: 01248 601 444

Email: bookings@zipworld.co.uk

Website: <a href="http://www.zipworld.co.uk

Last" class="redactor-autoparser-object">www.zipworld.co.uk

<a href="http://www.zipworld.co.uk

Last" class="redactor-autoparser-object">Last updated: September 2023