Privacy Policy

Zip World Limited (Zip World) collects data about individuals, usually within a business context. Zip World treats all data which identifies an individual or when combined with any other information identifies an individual as Personal Data.

Zip World are registered in the UK and regulated by the UK's Information Commissioner's Office (ICO).

Unless otherwise stated, Zip World will be what’s known as the ‘Controller’ of the personal data you provide to us, this means we control what happens to the data in our possession.

Zip World collect various personal data which may include but is not limited to name, address, email, phone number, age, IP address, job title, medical conditions, allergies and vehicle registration numbers.

We need to know your personal data to provide you with our adventure products as well as complying with our legal obligations. We will collect personal data from you that is required for the adventure you will be attending, or if we have a legal obligation to do so. We will also collect personal data about you for marketing purposes.

All the personal data we process is either processed by Zip World or by companies providing services to us. Most of our processing will take place in the UK but we do use service providers located in the USA. Data may also be shared with additional suppliers such as travel providers (e.g. Hotels) as well as event service providers (e.g. Caterers and Audio-Visual Providers) along with other providers as required by the adventure or service being provided.

Data which is directly processed by Zip World is located on servers within the UK using our relationship management system and this data may be accessible to our service providers.

Your data will not be used for direct marketing purposes unless explicitly authorised by you. If you do consent, we will send you marketing communications. Our newsletters and other mailing list data is processed via our third party service providers. For further details on how these parties process you data, please contact us via email at info@zipworld.co.uk and we will endeavour to get the information you require.

We have a Data Protection compliance programme in place to oversee the effective and secure processing of your personal data.

Your information is processed for the following purposes:

1. Data collected when booking an adventure in advance – data will be processed by Zip World and any required additional third-party suppliers. Data will only be used to facilitate the desired Adventure. Following the event, this information will also be used to send any relevant follow-up documentation including requests for feedback and information along with communicating any problems with the booking including cancellations and delays.
2. Data collected for marketing purposes – data may be processed by Zip World and any required additional third-party suppliers used to send mail outs. All data will be processed securely in line with your consent. You can unsubscribe at any time.
3. Data collected at adventures – data may be processed by Zip World and any required additional third-party suppliers as necessary including our on-site photo and video partners (see below).

DATA RETENTION

All details provided will be held in line with legal and contractual requirements as below;

• Zip World’s public liability insurance requires that details of all adventures are maintained for a period of 6 years following an event.
• UK Revenue and Customs require that all payment information be kept for a period of no less than 6 years plus the current financial year following receipt of payment.

As such, all personal details of attendees for adventures will be retained by Zip World for a period of 6 years following an event unless otherwise indicated during the booking process. This information may include but is not limited to name, address, email, phone number, age, IP address, job title, medical conditions, allergies and any other information collected during the booking process or whilst onsite at your adventure.

It may also be necessary to collect additional details from you should an accident occur whilst on site. These details will be retained in line with our obligations under UK law and our insurances. The required retention periods for this data varies depending on the individual as below;

• Details of incidents involving minors may need to be retained for up to three years following their 18th birthday.
• Details of incidents involving adults will be retained for no longer than 5 years following the incident.

Billing information including any personal data contained within invoices and accounting records will be retained for a period of 6 years following the receipt of payment.

Zip World endeavour to respond to all contact including enquiries in a timely and professional manner. Any enquiries or other contact which contains personal data will be retained for a period no more than 18 months from the date of our last contact with you. This data is held under the legal basis of legitimate interest as it may be required to respond to future queries both internally and externally within this period.

MARKETING OPT-IN


Zip World use third party marketing partners to maintain and communicate with our newsletter subscribers. Unless you tell us otherwise by exercising your rights to withdraw your consent, you will continue to receive our newsletter for 10 years before we will ask you to give your consent again. Unsubscribe requests will be processed within 48hrs, you may receive e-mails in this period.

USE OF DATA FOR PHOTOS AND VIDEOS

We have appointed a service provider, Viewpoint, to provide an automatic photo and video recording service during your adventure. Cameras are located throughout our site and you will be recorded during each adventure. Viewpoint will then use the images to create a personalised video of your experiences for you to purchase. Viewpoint uses automatic recognition software to be able to identify you across our different adventures.

You do not need to make a purchase, but your image will still be recorded. If you make a purchase, your data will be held for up to 12 months. If you do not make a purchase, your data will be deleted after 30 days.

In addition, Zip World operates live streaming cameras on some of our adventures to capture your image to display on screens across the site. Images from these cameras are not recorded or broadcast off-site.

YOUR RIGHTS

If at any point you believe the information we process on you is incorrect or should you wish to withdraw your consent or exercise any of your statutory rights including your right to erasure, right to access, right to rectification and right to be informed, you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer, at dpo@zipworld.co.uk who will investigate the matter and take the necessary actions.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

CHILDREN

Zip World will never request consent from or market to anybody under the age of 16. Should an adventure require details of any person under the age of 16, these details must be provided by a parent or legal guardian. Further details of these requirements will be present on any forms related to the event.

COOKIES

We employ cookie technology to help log visitors to our web site as well as to enable certain functions of our web services such as logging in to secure areas and processing registrations. Cookies are pieces of data that are often created when you visit a website, and which are stored in the cookie directory of your computer. A number of cookies may be created when you visit Zip World websites.

Up-to-date browsers give you the option to accept or decline cookies. This is a global setting that applies to every website you visit. If you do switch off cookies at a browser level, your device won't be able to accept cookies from any website. This means you will struggle to access the secure area of any website you use and you won't enjoy the best browsing experience when you are online.

You may wish to visit http://www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about them.

The type of cookies used on most websites including zipworld.co.uk can generally be put into 1 of 4 categories, based on the International Chamber of Commerce guide to cookie categories; Strictly Necessary, Performance, Functionality and Targeting.

Strictly Necessary Cookies
These cookies are essential, as they enable you to move around the website and use its features, such as accessing secure areas. Without these cookies, services you've asked for can't be provided. These cookies don’t gather information about you that is used for marketing or remembering where you've been on the internet.

Performance Cookies
These cookies collect information about how you use a website, for example which pages you go to most often and if you get error messages from certain pages. These cookies don’t gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target you with online marketing. Without these cookies we can't learn how our website is performing and make relevant improvements that could better your browsing experience. We use Facebook pixels on our site to track conversations from our Facebook advertising.

Functionality Cookies
These cookies allow a website to remember choices you make (such as your user name, language or the region you're in) and tailor the website to provide enhanced features and content for you. For instance, a website may be able to provide you with local weather reports or traffic news. These cookies can also be used to remember changes you've made to text size, font and other parts of pages that you can customise. They may also be used to provide services you've asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience.

Targeting Cookies
These cookies are used to tailor marketing to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. Although these cookies can track your visits to other websites, they don’t usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We use Facebook re-targeting pixels to serve you advertising that may be relevant to you and your interests and help us measure the effectiveness of our advertising.

LOG FILES

When you visit a Zip World website, we collect web statistics concerning your visit which are stored in a log file. Log files allow us to record visitors’ use of the site as well as monitor site performance and address any errors. The web teams use analytics to record visitors’ use of the site and use this information to make changes to the layout of the website and to the information provided on the website. Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

This statement only covers websites and data maintained by Zip World Limited and does not cover other data or websites linked to or associated with our websites.

CHANGES TO OUR PRIVACY STATEMENT

We may change our Privacy Statement from time to time in line with legislation and industry standards. We will not be explicitly notifying all website users about these changes and therefore recommend that you check this statement occasionally for any policy changes. Below is a change log of all revisions made.

• 04/05/2018 – Privacy Statement Created
• 14/05/2018 – Updated to include marketing consent retention period
• 05062018 – Updated customer record retention period
• 17/07/218 - Updated information on use of Facebook Pixels
• 20/07/2018 – Updated information on use of Facebook re-targeting
• 23/10/2018 – Updated to include timeframe for unsubscribe process
• 08/08/2019 – Updated to include Revl video capture
• 09/06/2023 – Updated to include Viewpoint video capture and remove Revl.