FAQs
Can I buy food and drinks at the site?
A selection of our sites has a Zip World cafe or restaurant that provide hot or cold food, soft drinks, alcoholic drinks, tea, coffee and cakes. Our London, Windermere and Manchester sites do not have an on-site restaurant, but they all have nearby places to eat. Please refer to the site opening times as these are also the restaurant and cafe opening times.
- Blondin Restaurant - Penrhyn Quarry
- Cegin Glo Bar & Bistro - Tower
- Fforest Caffi - Betws-y-Coed
- Llechwedd Caffi - Llechwedd
Enjoy a bistro-style setting as you re-fuel with a burger and a pint, or settle into our cosy cafes for a coffee and cake. All our food establishments also provide breakfast for those early adventurer's. You can also sit down and enjoy a locally sourced roast dinner at Tyn-y-Coed, our Welsh inn located in Capel Curig.
Charity raffle prizes and donations
We offer a monthly draw where we donate adventure vouchers to one school and one charity. To enter, you just need to fill out a short application form. Winners are chosen randomly on the last working day of each month. If you're looking for a donation or raffle prize for your charity, we can assist with that as well.
For more details, you can visit our charity page.
Do you sell Zip World merchandise?
We sell branded Zip World merchandise at all our our sites including hoodies, keyrings and hats. We also sell locally sourced items such as Snowdonia Cheese and Tweedmill blankets at selected sites. Some of our sites are limited to space so only have a selection of merchandise.
If I book two adventures, do I qualify for free parking?
If you book two or more different adventures (excluding redeeming vouchers) in one transaction, you will qualify for free parking at our sites. This does not include car parks under external management such as London, Manchester and Windermere. This can be across multiple days and multiple sites. During the checkout process you will enter the car registrations of each vehicle visiting. Your car will then be recognised upon entering the car park as free of charge.
Visiting with a disability
We try our best to accommodate disabled customers requiring a wheelchair or other mobility assistance across all of our adventures and sites. If you have specific needs, feel free to contact us before booking at 01248 601 444 to discuss your requirements.
Am I guaranteed a parking space if I pay for parking with my adventure booking?
If you choose to pay for parking online or over the phone before you visit, this does not guarantee you a parking space. There should always be enough parking spaces for our customers but spaces are first come, first serve.
I have lost an item while visiting. How do I get it back?
If you have lost an item when visiting one of our sites, please contact us on 01248 601 444 or email at info@zipworld.co.uk. Please include a description of the item and what site or adventure you were on. We will then endeavour to contact the site team to find the item and return it to you. If you do not live near one of our sites, there may be a fee to return the item to you.
Do you offer a discount for the Scouts?
We do offer 15% off our adventures only for anyone working within the Scouting organisation. The discount is valid all year round but excludes holidays such as half term and bank holidays. If you wish to book using your discount please phone our bookings team on 01248 601 444.
Can I travel to a different site in one day?
Our North Wales based sites are the only sites we recommend you travel between in one day. Please refer to the following travel times:
Zip World Llechwedd to Zip World Betws-y-Coed - 20 mins
Zip World Penrhyn Quarry to Zip World Betws-y-Coed - 30 mins
Zip World Penrhyn Quarry to Zip World Llechwedd - 45 mins
Zip World Manchester to Zip World Windermere - 1hr 30mins
Zip World Betws-y-Coed to Zip World Manchester - 2hrs
Zip World Llechwedd to Zip World Tower - 3hrs 30 mins
Loading